9 Jun 2010
Have you been through this before?
We have yet to make it through to the rebound. Thoughtful people are saying this is as good as the business economy will get for the next two or three years. Many people will be looking for alternative sources of revenue. What I am finding in my travels up and down the 405 is that people have quit selling and have begun to look for opportunities to serve people in ways they may have not thought of before.
This will take much more emotional and spiritual stamina from all of us. When markets are strong we can easily move from a NO to the next because we have confidence that there will be a YES somewhere along the line. Strong markets create predictability. Not everyone will say YES. Many will not. Some will. It requires stamina to keep this belief in the forefront while we move through difficult and unpredictable markets.
I am finding how important longevity is. I have interviewed people CEOs who have never gone through an economic downturn before. Their attitudes and learnings are different from the CEOs who have gone through two or three downturns in their company life. I haven't gotten the idea that getting through the rough patch is any easier, but, for those who have been through this before, there is a greater confidence that this, too, will pass.
We have heard examples on the radio show of what can be done as we look toward to the rebound. Some have decided this is a good time to take a good look at the level of productivity of every employee. They have measured productivity against an employee's goals. This is a way to measure employee drive and their effectiveness. No doubt that competition will be fierce in the rebound. Every company will be hungry. These companies have used the time to find employees with great drive. They are also working to improve effectiveness.
Other companies are using this time to clarify their strategies for the next three years. They are researching the marketplace and using what they find to create company initiatives to prepare for excellence and market dominance when the rebound comes.
Finally, there are companies that are using this time to help their sales people move from the vendor mentality to the trusted advisor mentality. This is showing up in proactive sales calls as well as in responses to inbound calls from current customers or from web-assisted sales programs that direct inquiring customers to particular companies.
This is a time of innovation, change, and dedicated persistence. This is the time for emotional and spiritual commitment. The rebound will come. Will you and your company be ready?




